DHL Group is the parent company of the DHL brand and operates as the world’s leading logistics provider. The Group connects people and markets, enabling global trade to thrive, and offers integrated services and tailored solutions for managing and transporting goods, letters, and information. With a workforce of approximately 600,000 employees operating in over 220 countries and territories, the Group comprises five divisions: Express, Global Forwarding Freight, Supply Chain, eCommerce, and Post & Parcel Germany. DHL Group is committed to sustainable business practices and corporate citizenship, and it aims to achieve net-zero emissions logistics by 2050.
- Website: https://www.dhl.com
- DHL Support phone: +49 (0) 180 2 000221
DHL Express is a division of DHL Group and stands as a global leader in express courier services. Specializing in Time Definite International (TDI) shipments, DHL Express connects over 220 countries and territories, employing around 120,000 individuals. With a vast fleet of more than 300 dedicated aircraft and a network of over 3,500 facilities, they ensure rapid and reliable door-to-door deliveries. Committed to innovation and customer satisfaction, DHL Express sets industry standards in efficient international shipping and logistics solutions. In Europe, DHL Express boasts a robust network underscored by its fleet of next-generation aircraft, including A321-200s and B737-800s. The company operates multiple airlines in the region, such as DHL Air UK and DHL Air Austria, expanding its B767 operations and introducing B777s. They’ve seamlessly integrated their European operations, extending their reach even to Asian and American territories.
DHL Germany refers to the operations of DHL within Germany, primarily under the umbrella of Deutsche Post DHL Group, which is headquartered in Bonn, Germany. DHL Germany (dhl.de) is one of the major couriers in Germany, delivering regular and express mails and parcels across Germany and internationally.
DHL Benelux refers to the DHL operations across the Benelux region – Belgium, the Netherlands, and Luxembourg. It is one of the leading logistics providers in the Benelux area. DHL Netherlands refers to the operations of DHL within the Netherlands. As a key European hub and with a well-established infrastructure, the Netherlands holds strategic importance for logistics and trade, and DHL has a significant presence in the country. DHL operates several of its divisions in the Netherlands to cater to different logistical needs.
DHL Spain is the Spanish division of DHL, and DHL Spain operates an extensive network of facilities across Spain, including logistics centers, warehouses, cross-dock facilities, and delivery outlets. As part of the Deutsche Post DHL group, DHL Spain provides access to one of the largest logistics networks in the world. DHL Parcel Spain refers to the operations of DHL’s parcel delivery service specifically tailored for the Spanish market. This division focuses on providing both domestic and cross-border parcel delivery solutions for individuals, e-commerce businesses, and other enterprises within Spain.
DHL Parcel UK is a part of the larger DHL network, focusing specifically on parcel delivery services within the United Kingdom. They offer a range of services tailored to the needs of businesses, online retailers, and individual customers in the UK. DHL Poland is the Polish division of DHL, and DHL Poland has grown to become a leading provider of parcel and freight services in the Polish market. DHL Poland is recognized as a top logistics brand in the country, providing businesses and residents with fast, high-quality delivery services.
In the Americas, DHL Express has bolstered its presence with the inauguration of a new regional hub in Atlanta, USA, and an expanded facility in Mexico City. The company operates ten B737-800s in the US, and it has planned for DHL Aero Expresso Panama to be a primary carrier between the US and Central and South America, fortifying its connectivity across the region. DHL Express holds a significant footprint in the Asia Pacific region, evident from its expansion of direct flights from Hong Kong and South and East China, and augmented intra-Asia capacity. Collaborations, such as the one with Singapore Airlines, have further solidified their standing. The integration of new regional partner airlines like Air Incheon and the addition of converted Airbus aircraft signify their commitment to growth in northern Asia. DHL Hong Kong is the Hong Kong division of DHL, and DHL Hong Kong has over 1,800 employees and provides domestic and international express delivery services by air, sea, and road. It handles over 46 million shipments annually and operates an extensive network of gateways, warehouses, vehicles, and retail outlets across Hong Kong. In the MEA region, DHL Express continues to innovate and expand, with new infrastructural investments in strategic locations such as Abu Dhabi, Dubai, Muscat, and several cities in Saudi Arabia. Their Bahrain hub also witnesses consistent expansion. In sub-Saharan Africa, DHL is introducing converted ATR 72-500 aircraft to boost its logistical capabilities.
DHL Express Tracking is a service offered by DHL, which allows customers to track their shipments online through a unique tracking number. To track a DHL Express shipment, follow these steps: Go to the DHL Express website or use the DHL Express mobile app. Enter your tracking number in the “Track Your Shipment” field and click on “Track.” You will be taken to a page displaying the status of your shipment, along with its current location and expected delivery date. You can also view shipment details such as the sender’s and recipient’s details, shipment weight, and delivery status. If you have any questions about your shipment or need further assistance, you can contact DHL Customer Service through the website or app. Note: DHL Express tracking numbers typically start with “JD,” “JJD,” or “JV.”
DHL Express offers a range of shipping methods to cater to various needs, ensuring timely and efficient delivery for different scenarios. Here are the primary shipping methods provided by DHL Express: This is DHL’s core product for express international shipments. These are cross-border deliveries with predefined delivery times. They include: Express Worldwide: Delivery by the end of the next possible business day. Express 9:00/10:30/12:00: Guarantees delivery by a specific time (9:00 AM, 10:30 AM, or 12:00 PM) on the next possible business day. Express Envelope: Special service for documents weighing up to 300 grams, delivered by the end of the next possible day. These shipments offer international delivery within a specific number of days, providing a more economical option than the time-definite services.
In addition to the standard shipping methods, DHL Express offers a range of optional services to cater to specific needs. Flexible Delivery: Allows recipients to choose how, where, and when the delivery takes place. Shipment Insurance: Provides added protection against physical loss or damage from external causes. Direct Signature: Requires a direct signature from the recipient at the time of delivery. Customs Services: Assistance with customs paperwork and processes.
Understanding that different industries have unique requirements, DHL Express provides tailored solutions. For example: Medical Express: Tailored for the life sciences and healthcare sector, offering temperature-controlled solutions and ensuring compliance with industry regulations. Given the rise of online shopping, DHL Express has integrated services for e-commerce businesses to help them ship products internationally. This includes return solutions, flexible delivery options, and more. For larger shipments or those requiring special handling: Air Freight: Fast transportation via air. Ocean Freight: Shipments transported by sea. Road and Rail Freight: Ground transportation solutions.
DHL Global Forwarding Freight is a division of DHL Group that provides international air, ocean, and road freight transport services. It operates as one of the largest global freight forwarding companies, with a network covering over 200 countries and territories worldwide. DHL Supply Chain is a division of DHL Group that provides comprehensive supply chain management solutions to businesses around the world. It operates as one of the world’s largest logistics and supply chain providers, with more than 150 countries and territories served. DHL eCommerce is a division of DHL dedicated to providing specialized solutions for the e-commerce industry. Recognizing the exponential growth and unique logistical needs of online businesses, DHL eCommerce offers tailored services to help e-commerce businesses streamline their supply chain and reach customers worldwide. The division focuses on domestic and international parcel pick-up, delivery, and return solutions for business customers, making it easier for online retailers to grow in new markets. DHL eCommerce Greater China is a specific regional arm of DHL’s global e-commerce logistics division, focusing on the burgeoning e-commerce market within China and its neighboring territories. Given the rapid expansion of online retail and digital trade in the region, DHL eCommerce Greater China is strategically positioned to address the unique challenges and opportunities in this market. DHL eCommerce Asia is the regional division of DHL’s global e-commerce logistics arm, specifically designed to cater to the unique needs and dynamics of the Asia-Pacific e-commerce market. This region, with its diverse cultures, vast populations, and varying levels of infrastructure, presents both challenges and immense opportunities for online businesses. DHL eCommerce Benelux, previously recognized as DHL Parcel Benelux, represents the operations of DHL’s e-commerce logistics within the Benelux region, which encompasses Belgium, the Netherlands, and Luxembourg. This division specifically addresses the unique needs of the e-commerce sector in this region. DHL Post & Parcel Germany Division is a division of DHL Group that focuses on providing postal and parcel delivery services in Germany. The division operates a nationwide network for the transport, sorting, and delivery of documents and goods, which it continually expands in consideration of digitalization and sustainability.
