SEUR is the leading national and international company for package delivery and courier services, demonstrating our dominance and extensive global reach. Choose SEUR for urgent shipments and time-critical transport.
Track your SEUR shipments across Spain, including the Balearic and Canary Islands, as well as Ceuta and Melilla. To track your package, simply access the shipment tracking section and enter your unique tracking number. Your tracking code is provided by the shipper when the shipment is made. If you cannot find your tracking number, please contact the company or individual who sent the shipment. Enter your shipment identifier to instantly find the current status of your delivery.
See the tracking status descriptions provided below. We will explain the meaning of some of the most common tracking statuses:
- “In warehouse” means your package has arrived at a SEUR facility and is awaiting shipment to its final destination.
- “In transit” means your package has left its origin and is on its way to the destination for delivery.
- “On the way” means SEUR is actively taking internal steps to expedite your package’s delivery.
- “In SEUR management” signifies your shipment is undergoing necessary internal SEUR procedures before final delivery.
- “Out for delivery” means your package is with our delivery professional and scheduled for delivery today.
- “New delivery established” means a new delivery date has been set, due to internal procedures or after you resolved an incidence issue.
- “To be solved by the client” means we need additional shipping data from the recipient to ensure successful delivery.
- “Unknown address or unknown recipient” indicates we require additional address or contact information to complete your delivery.
We cannot guarantee a specific delivery time unless you selected a preferential service, which guarantees delivery before 8:30 a.m., 10 a.m., or 1:30 p.m.
Yes, the consignee can authorize another person to collect their shipment. The authorized person must present a written authorization signed by the recipient and a photocopy of the recipient’s DNI, NIE, or passport.
SEUR couriers do not manage delivery arrangements over the phone, please use our online tools. SEUR will notify you via SMS or email with the scheduled delivery date and estimated time range. If you need to change the delivery date, follow the instructions sent via SMS or email. You can make delivery changes up to one hour before the reported delivery time range. This may occur if the information we have about your shipment is incomplete or incorrect and requires clarification. Or, tracking may be unavailable if essential shipment information is missing.
When our courier cannot contact you, we will send a notification via SMS, email, or physical note, explaining the reason for non-delivery and providing a link/code for new delivery options. To request a new delivery or make changes, enter the absence code and postal code in the absence notification section to modify the delivery/collection address, change the date/time, select a pickup center, or return the shipment.
At SEUR, we want you to receive your shipment quickly, which is why we offer various flexible time and place of delivery. After a missed delivery attempt, request pickup at a SEUR store, change the delivery date/address, or complete delivery details.
If you have any questions for SEUR, contacting us is simple and easy! SEUR offers fast and efficient customer service to answer all your questions quickly.
To contact us by email, visit: www.seur.com/contacta-con-nosotros.do
For customer service by phone, dial: Spain: +34 902 10 10 10; Portugal: +351 707 45 28 28.
SEUR is a leading Spanish transport company, operating in Spain as a subsidiary of the French GeoPost group. With over 75 years of experience, SEUR integrates international transport, e-commerce, and value-added logistics. SEUR was founded in 1942 by Justo Yúfera Cerdán, an important figure in the transport industry. SEUR’s first service was 24-hour packet rail transport between Madrid and Barcelona. Over subsequent decades, SEUR expanded its network across the Iberian Peninsula and began internationalization. In 2004, GeoPost (subsidiary of La Poste of France) invested in SEUR, gradually acquiring franchises to gain majority control by 2012.
Track your SEUR cargo with the waybill number, and also postal and courier shipments from China, Israel, USA, UK, Italy, France, and the Netherlands.
