By registering for an account or using any of Trackingpkgs’ services, you agree to abide by these Terms and Conditions (“Terms of Use” or “Terms”), which are incorporated into the Order Form, Trackingpkgs’ Privacy Policy, and any other policies posted on the Site.
Some services may be subject to additional terms specified by Trackingpkgs. Your use of these services is governed by those additional terms, which are also incorporated into these Terms of Use.
Trackingpkgs reserves the right to:
- Modify or update these Terms, with any changes taking effect once posted on the Site.
- Suspend or discontinue access to the Services, or any part of them, for maintenance or other reasons.
- Modify or change the Services, including by adding, removing, or altering features and options.
Your continued use of the Services means you accept these revised Terms. If you disagree with any of the Terms or modifications, you must stop using the Services immediately.
If an individual accepts these Terms on behalf of a company or organization (“Entity”), they confirm they have the authority to bind that Entity to these Terms.
By registering for or using our products or services, you confirm you have read and agree to these Terms.
1. Definitions
The following terms are defined for use in these Terms:
1.1 Account – A Trackingpkgs account created by or on behalf of the user.
1.2 Affiliate – Any company or subsidiary with at least one-fifth of its shares owned by the relevant person/entity.
1.3 Trackingpkgs (“We”) – The applicable Trackingpkgs Party (as defined in Section 2).
1.4 Trackingpkgs Customer – An end user who uses the application.
1.5 Application – The mobile software used by Trackingpkgs Customers to manage and process query data.
1.6 Confidential Information – Information disclosed by either party, marked “Confidential” or deemed confidential by its nature. Confidential Information excludes information that was (a) already known, (b) disclosed by a third party, (c) publicly available, (d) independently developed, or (e) anonymized data.
1.7 Data – All data, messages, and materials submitted by you in connection with the Services.
1.8 Document – Any written or electronic document, image, video, or text related to the Services.
1.9 End User – A customer or individual whose personal data is processed as part of the Services.
1.10 Force Majeure – Any event outside the control of the party, such as natural disasters, war, or terrorism, which prevents fulfillment of obligations.
1.11 Party/Parties – Trackingpkgs and the user, individually or collectively.
1.12 Personal Data – Information about an identifiable person, such as a name, location, or identification number.
1.13 Processing – Any operation performed on personal data, such as collection, storage, retrieval, or destruction.
1.14 Service Plan – The specific subscription plan for the Services, whether free or paid.
1.15 Transportation Provider – A third-party service provider for transportation.
1.16 Website – Any website owned or operated by Trackingpkgs.
1.17 Software – Any software provided by Trackingpkgs to the User.
1.18 Store – Any retail store associated with an Account.
1.19 Subscription Term – The duration of the user’s subscription to the Service Plan.
1.20 Third-Party Services – External services that can be connected to or used with the Services.
1.21 Third-Party Transportation Services – External transportation services that can be utilized by the User.
1.22 Enquiry Data – Data related to the shipment of a parcel, including order details, shipping information, and returns.
1.23 User/You – Any person or entity using the Site and/or Services.
1.24 User’s Registered Address – The registered address listed in the User’s Account or Order Form.
2. General Terms; Access and Use of Services
2.1 Users may access some Services free of charge, subject to these Terms.
2.2 An Internet connection is required for using the Services. Users are responsible for maintaining their network connection. Trackingpkgs is not responsible for data transmission issues outside its control.
2.3 The Service is not available to individuals under 18. Users under the legal age to enter into a binding contract are prohibited from using the Site.
2.4 Users are responsible for ensuring their compliance with these Terms and for all activities that occur under their accounts.
2.5 Users are responsible for ensuring that the use of the Services complies with applicable laws, including data protection laws.
2.6 It is the User’s responsibility to verify the accuracy and adequacy of the Services for their needs.
2.7 Access to certain Services may be limited to a specific number of users based on the subscription plan.
2.8 Trackingpkgs reserves the right to suspend access to the Services for maintenance, during force majeure events, or if suspicious activity is detected. Downtime will be scheduled to minimize disruption, and Trackingpkgs will make reasonable efforts to communicate planned downtime.
2.9 Additional terms may apply to specific features or promotions. In case of a conflict, the terms for the specific feature or service will take precedence.
3. Confidentiality
3.1 Both parties will protect each other’s Confidential Information with reasonable care and use it only to fulfill their obligations under these Terms.
3.2 Trackingpkgs may access and use your data to provide Services, including responding to support requests, and may disclose it to authorized third parties (e.g., subprocessors, end-users, and transportation providers).
3.3 Trackingpkgs will maintain reasonable safeguards to protect the security and integrity of your data.
3.4 Trackingpkgs may disclose Confidential Information in response to legal obligations or to protect its rights, property, or personal safety.
4. Personal Data
4.1 Trackingpkgs collects and processes information about accounts, data, users, and devices used with the Services, as described in its Privacy and Cookies Policies.
4.2 Users must comply with data protection laws when submitting personal data.
4.3 Trackingpkgs acts as a processor of personal data on behalf of the User.
4.4 Anonymized data, where personal identities are removed, can be used by Trackingpkgs for analysis and reporting without restriction.
5. Third-Party Content
The Services may contain links to third-party websites or services. Any interactions with third parties are solely between you and the third party. Trackingpkgs is not liable for any issues arising from such interactions.
6. Disputes Between Users, End Users, and Third Parties
Trackingpkgs is not obligated to resolve disputes between users, end users, or third-party service providers. You release Trackingpkgs from any claims related to such disputes.
7. Transportation Providers
Trackingpkgs does not provide transportation services. You are responsible for complying with the terms of the transportation provider and applicable laws. You must also inform the provider about any controlled goods in your shipment and comply with related labeling requirements.
8. Warranty Disclaimer
You use the Services at your own risk. The Services are provided “as is” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Trackingpkgs disclaims liability for errors, damages, interruptions, or security issues related to the Services, including third-party services.