Whistl, formerly TNT Post UK, is a postal delivery company operating in the United Kingdom. As the UK’s second-largest postal company after Royal Mail, Whistl handles 26% of Britain’s mail, delivering 4 billion items annually and is trusted by the UK’s biggest companies. Whistl’s primary competitors include UK Mail, UPS, Parcelforce, DHL, Hermes, Royal Mail, and Yodel.
Headquartered in Marlow, Whistl operates from six depots across the UK.
- Whistl contact phone number : 01628 891644
- Whistl website : https://www.whistl.co.uk/
- Whistl email : steve.betts@whistl.co.uk
Tracking Your Whistl Parcel
To track your deliveries, use our universal Parcel Tracking Tool; simply enter your Whistl reference number to locate your parcel. Our tracking system monitors your parcel from pick-up to delivery, both within the UK and internationally. Track your Whistl parcel using its unique tracking number. Whistl tracking numbers typically look like this: 011B004A41000415204001 or L11324110MBJ108284.
Delivery Times
Expected delivery timeframe is approximately five days. Whistl’s delivery times for Letters and Small Parcels typically range from three to five days from the point of collection. If you are using a drop-off service, the delivery timeframe begins when the courier collects your package, which may be the following day. The “Letters and Small Parcels” service is part-tracked, allowing you to electronically monitor your items until handover at the Royal Mail depot. After handover to Royal Mail, expect delivery of your items within 48 hours.
International Shipping and Customs Clearance
The collaboration between UKP and Whistl ensures a seamless transition of goods through UK borders, customs, and final mile delivery. Whistl manages the entire delivery process, providing faster and smarter options for your customers. The trader sends a pre-alert and manifest of shipment items for import into the UK. The manifest includes product values, commodity codes, and VAT information.
The customer, or Whistl if arranged, arranges for goods to be flown to London Heathrow (LHR) Airport via a pre-approved freight provider. While goods are in flight, a customs record and manifest are created. The manifest upload calculates the tax and duty for each item within the shipment. Shipments arrive at our Internal Storage Facility and, once cleared, are transferred to the local External Storage Facility near Heathrow (LHR). Whistl fully manages the customs clearance of goods, making customs entries under its duty deferment account. All customs clearance is handled on behalf of Whistl’s import customers.
The customer pays Whistl all duties and taxes due on the imported shipments. Received goods are scanned at the External Storage Facility near Heathrow. At the External Storage Facility, received goods are validated against the corresponding manifest. Whistl manages the handover process, ensuring goods are ready for final mile delivery. Final destination deliveries are made to the end customer through Whistl’s partners.
Troubleshooting Tracking Issues
When searching for items on our consumer portal, enter the full tracking ID and the delivery postcode or zip code. Ensure the postcode or zip code is entered exactly as it appeared when originally printing the labels. Items receive their first scan upon arrival at a depot after collection. If none of your collected items have been scanned, the vehicle may not have arrived at the depot yet, or there may be a delay in scanning.
If your parcel shows no tracking while other collected items do, it may have been quarantined due to an identified issue; please contact Whistl. A parcel’s tracking often stops updating due to a small delay in delivery or in the tracking system itself. If your parcel tracking has stopped for more than two or three days, there may be complications with the delivery. Please contact Whistl via webchat to check for any issues with your delivery. Delivery time is dependant upon the service used for the item.
When tracking an item within Despatch Manager, an estimated delivery date is provided based on the label’s print date. If handover to Whistl occurred a day or more after label printing, add that time to the estimated delivery date for a more accurate delivery window. Items on international services may experience brief tracking interruptions while in transit between the UK and destination countries. If international parcel tracking has stopped for more than three or four days, there may be complications with the delivery. To inquire about any issues with your delivery, please use the link below to contact Whistl Customer Services. You can track your items from receipt at your local Whistl depot through to delivery. The level of available tracking information depends on the service used and the destination country. Please note that delivery confirmation is not always provided for items sent to the USA, Canada, and Australia via our Standard service.
