Australia Post, Australia’s national postal service provider, is responsible for providing postal services, and they deliver registered or express mails and parcels across Australia and internationally, operating through a vast network of retail outlets, post offices, licensed post offices, and agents. This article aims to guide you through the complexities of tracking your Australia Post parcels, covering all aspects from accessing your tracking number to understanding the various tracking statuses you might encounter.
Tracking Your Parcels Online
Tracking your parcels with Australia Post is a simple process, and you can easily track your parcels online through the Australia Post website (https://auspost.com.au/) or through the dedicated Australia Post app, which is available on both the App Store and Google Play Store.
MyPost Online Service
Australia Post offers a convenient online service called MyPost, which provides access to a range of features, including parcel tracking, enabling you to easily track your parcels, including estimated delivery dates and receive real-time updates on their progress. Additionally, MyPost allows you to submit inquiries directly to Australia Post and customize your delivery preferences, such as selecting a preferred delivery location or requesting signature confirmation.
Australia Post App
The Australia Post app extends the convenience of MyPost to your mobile device, offering integrated tracking, as it integrates with over 300 postal and express couriers worldwide, allowing you to track your parcels regardless of their origin or destination. The app also provides delivery date estimates for your parcels, ensuring you stay informed about their arrival.
Tracking Methods
Tracking your parcels with Australia Post is effortless, regardless of whether you have a tracking number or not.
1. Utilizing Your Tracking Number
Your tracking number can be found on your receipt or confirmation email from Australia Post, or you can locate it on the seller’s website or platform, such as eBay, if you purchased the item online. Australia Post tracking numbers typically consist of a combination of letters and numbers, such as “AA123456789AU.” To track your parcel, simply enter your tracking number on the Australia Post website or in the Australia Post app, and the system will display the current status of your parcel and its estimated delivery date.
2. Tracking Without a Tracking Number
If you have lost your receipt with the tracking number, contact the sender of the parcel and request a tracking number. If you are tracking an international package, you can use the Australia Post website or app to track its status, and you may need to provide the sender’s name and address to locate the package.
Understanding Tracking Statuses
While tracking your parcel, you may encounter various status updates; here’s a breakdown of common tracking statuses:
- Product not trackable/Item can’t be tracked: This indicates that the item was not sent with a tracked service.
- Invalid tracking ID: This means that the tracking number you entered is incorrect, so double-check the number and try again.
- Possible delay: This indicates that the parcel may experience a delay in delivery due to unforeseen circumstances.
- Processing: This means the parcel is being processed in a facility and will be shipped soon.
- In transit: The parcel is currently moving between facilities or is on its way to the destination.
- Contact sender: This usually indicates that the parcel cannot be delivered to the provided address, so contact the sender for further information.
- Pending: The parcel is awaiting further information or action.
- Not trackable: The item is not trackable.
- Despatched: The item has been sent from a facility.
- Awaiting collection: The item is ready to be collected.
- Started: The shipping process has begun.
- Unable to gain access: The delivery driver was unable to access the delivery address.
- Unsuccessful pickup: The driver was unable to pick up the item for delivery.
- Customer enquiry lodged: A customer inquiry has been submitted.
- Carded – awaiting collection: The item is waiting for collection, and the customer has been notified.
- Transfer to delivery agent: The parcel is being transferred to a delivery agent for final delivery.
- Arrived at facility in destination country: The item has arrived at a facility in the destination country.
- Return item from customs (Otb): The item has been returned from customs due to an issue with import clearance.
- Attempted delivery: The driver attempted to deliver the parcel but was unsuccessful.
- Item lodged: The item has been delivered to a facility for processing.
- Received by overseas carrier: The item has been received by the overseas carrier responsible for delivery.
- Delivery status not updated: The delivery status is currently unavailable.
- Distribution to PO Box in progress: The item is being delivered to a PO Box.
- Sorting complete: The item has been sorted and is ready for delivery.
- On board with driver: The item is currently on board a delivery vehicle.
- Arrived at Post Office: The item has arrived at a post office.
- Arrived at USPS Regional Destination Facility: The item has arrived at a USPS regional destination facility.
- Arrived at facility: The item has arrived at a facility.
- Departure from outward office of exchange: The item has departed from the originating office.
- Processed through facility: The item has been processed through a facility.
- Delivered to community mailbox, parcel locker or apt./condo mailbox: The item has been delivered to a community mailbox, parcel locker, or apartment/condominium mailbox.
- Item out for delivery: The item is currently out for delivery.
- Item processed: The item has been processed through a facility.
- Item arrived: The item has arrived at a facility.
- Undeliverable: The item could not be delivered.
- Item departed: The item has departed from a facility.
- Item was released by Customs and is now with Canada Post for processing: The item has been released from customs and is now being processed by Canada Post.
- Import clearance start: The import clearance process has begun.
- Import clearance success: The import clearance process has been successful.
- Electronic information submitted by shipper: The shipper has submitted electronic information about the item.
- Airline departed from original country: The airline carrying the item has departed from the original country.
- Uplifted from Transshipment Hub: The item has been uplifted from a transshipment hub.
- Hand over to airline: The item has been handed over to an airline.
- Security check successed: The item has successfully passed a security check.
- Item despatched to Transshipment hub: The item has been sent to a transshipment hub.
- Received by line-haul: The item has been received by the line-haul carrier.
- Processed at origin hub: The item has been processed at the origin hub.
- Received shipment: The shipment has been received.
- Outbound in sorting center: The item is in the sorting center and will be sent out for delivery.
- Inbound in sorting center: The item is currently being processed in the sorting center.
- Accepted by carrier: The item has been accepted by the carrier.
- Waiting for pickup: The item is waiting to be picked up for delivery.
- Shipment confirmation: The shipment has been confirmed.
- Shipment picked up by Canada Post: The shipment has been picked up by Canada Post for delivery.
Track Advice Service
For additional peace of mind, Australia Post offers a free Track Advice service, which allows you to be notified via email when your parcel is delivered or if there are any delays, and you can sign up for this service when you lodge your item or through your MyPost account.
Tracked Services Offered by Australia Post
Australia Post offers a wide range of tracked services, catering to various needs, including Prepaid Satchels, which are pre-addressed, pre-paid envelopes and bags with built-in tracking, perfect for sending smaller items within Australia. Registered Post International provides tracking for items sent internationally and offers greater security and peace of mind, especially for valuable or important items. International Economy (Air and Sea) is an economical option for sending items overseas, but it does not offer tracking.
eBay Delivery Methods
If you purchase items from eBay, you may encounter various delivery methods, including AU_StandardDelivery, which is a standard delivery method from eBay to Australia; AU_IntlEconomyShippingFromGC, which is an international economy shipping method from eBay to Australia; and AU_IntlEconomyTrackedNoSignature, which is an international economy shipping method with tracking but no signature confirmation.
Third-Party Tracking Tools
For a comprehensive and unified parcel tracking experience, you can consider using third-party tracking tools. Trackingpkgs.com is a popular option that supports online parcel tracking for 329 worldwide express and postal couriers, providing an easy and uniform integrated tracking experience that encompasses tracking across 300+ delivery and postal services, both international and domestic. This tool is especially helpful for tracking parcels coming to or out of Australia.
Detailed Interpretation of Tracking Statuses
While the status updates on your tracking information can be confusing, understanding their meaning can alleviate your anxiety. This guide offers a detailed interpretation of commonly encountered tracking statuses:
- Product not trackable/Item can’t be tracked: This indicates that the item was not sent with a tracked service.
- Invalid tracking ID: This means that the tracking number you entered is incorrect, so double-check the number and try again.
- Possible delay: This indicates that the parcel may experience a delay in delivery due to unforeseen circumstances, like weather conditions or high volume.
- Processing: This means the parcel is being processed in a facility, typically involving sorting, labeling, and preparation for shipment.
- In transit: This means that the parcel is currently moving between facilities or is on its way to the destination.
- Contact sender: This usually indicates that the parcel cannot be delivered to the provided address, which could be due to an incomplete address or a temporary absence at the delivery location. Contact the sender for further information.
- Pending: The parcel is awaiting further information or action, which could involve a customs inspection or a required signature upon delivery.
- Not trackable: The item is not trackable, usually signifying that the item was not sent with a tracked service.
- Despatched: The item has been sent from a facility and is on its way to the next processing step or to the destination.
- Awaiting collection: The item is ready to be collected, and this is usually a notification for the recipient to pick up the item at a designated location.
- Started: The shipping process has begun, and the item has been received by the carrier and is undergoing initial processing.
- Unable to gain access: The delivery driver was unable to access the delivery address, which could be due to an obstruction, a locked gate, or an incorrect address.
- Unsuccessful pickup: The driver was unable to pick up the item for delivery, which could be due to an unfulfilled collection request or an unavailable recipient.
- Customer enquiry lodged: A customer inquiry has been submitted, indicating that the customer has reached out to Australia Post with a specific question or concern.
- Carded – awaiting collection: The item is waiting for collection, and the customer has been notified. This is typically a notification for the recipient to collect the item at a designated location.
- Transfer to delivery agent: The parcel is being transferred to a delivery agent for final delivery, and this usually happens when the delivery process is being outsourced to a local agent.
- Arrived at facility in destination country: The item has arrived at a facility in the destination country, a crucial milestone in the international delivery process.
- Return item from customs (Otb): The item has been returned from customs due to an issue with import clearance, which could be due to missing documentation, prohibited items, or an incomplete declaration.
- Attempted delivery: The driver attempted to deliver the parcel but was unsuccessful, which could be due to a locked door, an absence at the address, or an incorrect address.
- Item lodged: The item has been delivered to a facility for processing, marking the first step in the delivery journey.
- Received by overseas carrier: The item has been received by the overseas carrier responsible for delivery, indicating that the item has entered the international delivery network.
- Delivery status not updated: The delivery status is currently unavailable, usually a temporary situation while the item is being processed or transported.
- Distribution to PO Box in progress: The item is being delivered to a PO Box, indicating that the item is on its way to the recipient’s PO Box.
- Sorting complete: The item has been sorted and is ready for delivery, signifying that the item has undergone processing and is now in the delivery queue.
- On board with driver: The item is currently on board a delivery vehicle, indicating that the item is in the final delivery stage.
- Arrived at Post Office: The item has arrived at a post office, meaning that the item is currently at the post office and will be made available for collection.
- Arrived at USPS Regional Destination Facility: The item has arrived at a USPS regional destination facility, a milestone in the USPS delivery network.
- Arrived at facility: The item has arrived at a facility, indicating that the item is in a processing facility.
- Departure from outward office of exchange: The item has departed from the originating office, a common status update for international shipments.
- Processed through facility: The item has been processed through a facility, signifying that the item has undergone sorting, labeling, or other necessary processing.
- Delivered to community mailbox, parcel locker or apt./condo mailbox: The item has been delivered to a community mailbox, parcel locker, or apartment/condominium mailbox, an alternative delivery method to traditional door-to-door delivery.
- Item out for delivery: The item is currently out for delivery, a notification that the item is on its way to the final destination.
- Item processed: The item has been processed through a facility, signifying that the item has undergone sorting, labeling, or other necessary processing.
- Item arrived: The item has arrived at a facility, indicating that the item is in a processing facility.
- Undeliverable: The item could not be delivered, which could be due to an incorrect address, a locked door, or an inability to reach the recipient.
- Item departed: The item has departed from a facility, a common status update for items that are being transported to the next processing step or to the destination.
- Item was released by Customs and is now with Canada Post for processing: The item has been released from customs and is now being processed by Canada Post, signifying that the item has successfully cleared customs and is ready for delivery.
- Import clearance start: The import clearance process has begun, a crucial step for international shipments, as the item must be inspected and cleared by customs.
- Import clearance success: The import clearance process has been successful, signifying that the item has cleared customs and is now ready to be delivered to its final destination.
- Electronic information submitted by shipper: The shipper has submitted electronic information about the item, which is typically used to track the item and ensure that it is delivered to the correct address.
- Airline departed from original country: The airline carrying the item has departed from the original country, signifying that the item is on its way to the destination country.
- Uplifted from Transshipment Hub: The item has been uplifted from a transshipment hub, a common status update for international shipments, as the item may be transferred between different hubs before reaching its final destination.
- Hand over to airline: The item has been handed over to an airline, signifying that the item is ready to be transported by air to the destination country.
- Security check successed: The item has successfully passed a security check, a standard procedure for many shipments, especially those that are transported by air.
- Item despatched to Transshipment hub: The item has been sent to a transshipment hub, a common status update for international shipments, as the item may be transferred between different hubs before reaching its final destination.
- Received by line-haul: The item has been received by the line-haul carrier, a status update for shipments that are being transported by a line-haul carrier.
- Processed at origin hub: The item has been processed at the origin hub, signifying that the item has undergone sorting, labeling, or other necessary processing.
- Received shipment: The shipment has been received, indicating that the item has been received by the carrier.
- Outbound in sorting center: The item is in the sorting center and will be sent out for delivery, signifying that the item is being processed and prepared for delivery.
- Inbound in sorting center: The item is currently being processed in the sorting center, indicating that the item is undergoing sorting, labeling, or other necessary processing.
- Accepted by carrier: The item has been accepted by the carrier, signifying that the item has been received by the carrier and is ready to be shipped.
- Waiting for pickup: The item is waiting to be picked up for delivery, a status update for items that have been accepted by the carrier but are not yet ready to be shipped.
- Shipment confirmation: The shipment has been confirmed, signifying that the shipment has been processed and is ready to be shipped.
- Shipment picked up by Canada Post: The shipment has been picked up by Canada Post for delivery, signifying that the item has been collected by the carrier and is now on its way to the final destination.
Australia Post’s Network
Australia Post operates through a vast network of retail outlets, post offices, licensed post offices, and agents, ensuring a widespread presence across the nation, which facilitates the seamless delivery of your parcels to various locations.
MyPost Account
Australia Post offers a straightforward and user-friendly online account for easy access to your postal information. To create a MyPost account, simply visit the Australia Post website and click on the “Sign up” button, which allows you to manage your delivery preferences, track your parcels, and submit inquiries directly.
Contacting Australia Post
You can contact Australia Post for assistance through various channels:
- Email: For premium customers, Australia Post provides email support.
- Phone: Contact the Australia Post customer service line at 13 13 18.
- Website: You can find FAQs, contact details, and submit inquiries through the Australia Post website.
Final Thoughts
This comprehensive guide has provided an in-depth overview of Australia Post’s services and how to track your parcels effectively, empowering you to navigate the world of Australia Post with ease. As your trusted national postal service provider, Australia Post strives to deliver your parcels safely and efficiently, connecting you to your recipients with a reliable and accessible service.
FAQs
What type of items can I track with Australia Post?
You have the option to monitor shipments, paperwork and packages that are dispatched using the services provided by Australia Post.
Can I track international shipments with Australia Post?
Certainly Australia Post provides tracking options, for packages being sent overseas.
How often is tracking information updated for my shipment?
Tracking details are usually refreshed at stages during the shipping journey like when the package gets scanned at a sorting center or when its on its way, for delivery.
What should I do if I can’t track my parcel with Australia Post?
If you can’t find where your package is, reach out to the customer support team, at Australia Post for help.
Can I track multiple parcels at once with Australia Post?
Sure you have the option to monitor packages by inputting all the tracking numbers into the Australia Post tracking portal.
How long will Australia Post keep tracking information for my shipment?
Australia Post usually keeps track of shipment details for a while after the package is delivered. You can contact Australia Post for specific information on this matter.
What should I do if my parcel is not showing any tracking updates?
If your package isn’t displaying any tracking updates reach out to the Australia Post customer support team for help.
Can I receive notifications for tracking updates with Australia Post?
Sure Australia Post provides notification options that allow you to stay informed, about the status of your packages tracking.
Is there a mobile app for tracking parcels with Australia Post?
Absolutely Australia Post offers an application that enables you to easily monitor your packages on your smartphone and receive timely updates regarding their tracking status.e.
What happens if my parcel is lost during transit with Australia Post?
If your package goes missing while in transit you can reach out to the customer service team, at Australia Post to kickstart an inquiry.
Can I change the delivery address of my parcel being tracked with Australia Post?
You might have the option to change your delivery address with Australia Post depending on the service and delivery stage. Get in touch with customer support, for help.
Are there any additional fees for using Australia Post’s tracking services?
Australia Post might provide tracking options for deliveries or services for an extra fee. It’s best to inquire with Australia Post to get more information, on the pricing.
What should I do if my tracked parcel shows as delivered but I haven’t received it?
If the package is marked as delivered but you have not received it please reach out to Australia Posts customer service, for assistance in reporting the problem and starting an inquiry.
2 Comments
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