China Post, a major player in the world of postal services, manages a vast volume of shipments, encompassing parcels and postal items within China, as well as goods originating from platforms like AliExpress and other similar trading sites. The sheer scale of China Post’s operations makes understanding its services essential, especially for individuals and businesses involved in international trade. This article aims to provide a comprehensive overview of China Post’s services, tracking procedures, delivery times, and troubleshooting tips to ensure a smooth shipping experience.
Overview of China Post
Officially known as China Post Group Corporation, China Post serves as the official postal transit service in mainland China, offering services throughout the national territory, excluding Hong Kong and Macau. Established in 1949, China Post assumed operations from Chunghwa Post and operates under the supervision of the State Post Bureau, responsible for regulating the official postal service in China.
China Post boasts an impressive network of 82,116 branches and 236 sorting centers, employing over 860,000 individuals, who manage millions of packages annually. This extensive network emphasizes the company’s widespread reach and influence within the global postal landscape.
China Post’s Services
China Post offers a variety of shipment options designed to meet diverse needs, including small packages, large parcels, and express courier services like EMS (Express Mail Service) and ePacket. Each service possesses unique features and benefits, making it crucial to carefully consider their intricacies when choosing the most suitable option for your specific needs.
China Post International Small Parcel
The China Post International Small Parcel service is designed to deliver lightweight items weighing under two kilograms from China to other countries and regions. It stands out as the most economical delivery method amongst all logistics forms, making it an ideal choice for sending small, low-value goods.
Small parcels can be registered to track their shipment, providing peace of mind. These parcels are typically delivered via three transportation methods: Air, Surface Air Lifted (SAL), and Surface. While exceptionally cost-effective, especially for international mail, small parcels can reach almost any location in the world as long as a post office exists. They also offer the added benefit of being safe and trackable when registered.
- Air mail: Delivery typically takes approximately 15 working days.
- SAL mail: Delivery typically takes approximately 30 days.
- Surface mail: Delivery typically takes one to two months.
The tracking number assigned to small parcels typically starts with “R”, “P”, or “V” and ends with “CN”.
China Post Ordinary Small Packet Plus
China Post Ordinary Small Packet Plus is a non-registered service that offers lower rates without shipment tracking, tracing capabilities, or compensation for loss. This service is well-suited for low-value items where tracking is not a priority.
Registered Mail offers a more secure option, providing online tracking for your shipment. While it has a higher rate than normal mail, the ability to monitor its progress outweighs the cost for many users. It is especially popular among sellers of electronic products, accessories, clothing, arts, and crafts on platforms such as eBay.
China Post International Large Package
China Post provides an International Large Package service for delivering items weighing over 2kg and less than 20kg, 30kg, or 40kg. This service stands out as a cost-effective choice for heavier shipments, offering significantly lower rates compared to EMS and other express means.
Similar to small parcels, large packages can be tracked and traced, revealing their shipment status if registered. Large packages are categorized as normal mail or registered mail. Normal mail is cheaper but lacks tracking, while registered mail is slightly more expensive but includes tracking services.
Large packages can be divided into three types: Air Parcel, Surface Air Lift (SAL), and Surface Parcel.
- Air Parcel: Transported via air.
- SAL: Transported via sea, land, or air.
- Surface Parcel: Transported via railway, automobile, or ship.
Air Parcels and SAL typically require 5-30 days for shipping, while Surface Parcels generally require a longer time, exceeding one month. The tracking number for large packages is composed of 13 characters, beginning with “CP”, followed by 9 digits, and ending with “CN”.
EMS (Express Mail Service)
China International EMS, a shipment delivery service offered by China Postal Express & Logistics and other postal operators worldwide, delivers documents, materials, urgent letters, and various goods between countries at high speeds with a focus on reliability. This service is particularly popular for time-sensitive shipments.
China International Express
China International Express, an international express service provided by China Postal Express & Logistics in collaboration with Holland TNT, reaches over 200 countries and regions globally. It differs from International EMS in its posting specifications, business processes, customs clearance, and distribution channels, offering high efficiency for diverse documents, bank bills, letters, and goods.
China Express services are classified into “Global Express” service, “Economy Express” service, and other value-added services.
- Global Express Service: This is China Express’ fastest door-to-door delivery service, guaranteeing shipping time, tracking, and after-sales services.
- Economy Express Service: Primarily used for shipments exceeding 45 kg. It provides door-to-door delivery and tracking services, making it a more budget-friendly option, albeit with 2 or 3 days more shipping time.
The China Express tracking number (Shipment ID) is composed of 13 numbers, beginning with “CT” and ending with “CN”, with 9 digits between “CT” and “CN”.
Tracking Packages with China Post
China Post provides online tracking services for registered parcels. While generally helpful, the English information provided within the system may not be completely clear.
- “Collection”: Indicates the post office has received the parcel.
- “Opening”: Refers to the customs check process.
- “Departure from outward office of exchange”: Shows the parcel is prepared for shipment to the destination country.
Incorrectly entered tracking numbers may result in no tracking records. Double-checking the accuracy of your tracking number is crucial. Shipment information might take some time to appear within the system after sending the parcel; therefore, waiting one or two days before checking again is recommended.
Remember, a lack of updates does not necessarily indicate that the parcel is lost. For example, China Post Ordinary Packet cannot be tracked after it leaves the first station in China or the country itself. Shipping status might not be updated until the parcel reaches the destination country. Additionally, the carrier may omit to enter the tracking information, or the package could have been lost during transportation.
Third-party tracking websites, such as Trackingpkgs, can offer more comprehensive tracking information. Trackingpkgs, a website separate from logistics companies, gathers tracking data from various couriers and provides free tracking information. Since courier data is updated by them, contacting the local courier directly for additional checks is always advisable.
Troubleshooting: Addressing Common Tracking Issues
- “Customs Rejected” or “Safety Check Rejected”: These statuses are typically caused by two factors. First, the parcel might contain items on the forbidden list, making it impossible to recover the goods. In such cases, opening a dispute with the seller and claiming a refund is necessary. Second, rejection could result from a machine error, meaning the parcel might still arrive in the future, albeit with significant delays (2-5 weeks).
- Tracking status showing ‘delivery failed’: This indicates that the carrier attempted to deliver the package to the recipient but was unsuccessful. The carrier will keep the package at the post office for approximately two weeks. Contacting the carrier immediately to request redelivery is crucial. If the package remains unclaimed, it will be returned to the sender after two weeks.
- “Collection”, “Dispatching”, “Opening”, “Departure from outward office of exchange”, “Arrival at inward office exchange”: These statuses provide valuable insights into your parcel’s journey:
- “Collection”: Indicates your parcel has been received by the post office.
- “Dispatching”: Means the parcel has left the previous office for the China post export port in another city.
- “Opening”: Signifies the parcel has arrived at the local processing center and is undergoing processing. It also signifies the large package containing your parcel and others has been opened by China customs for inspection and subsequent shipment.
- “Departure from outward office of exchange”: Shows your parcel is ready for shipment to the destination country.
- “Arrival at inward office exchange”: Means your parcel has arrived in the destination country.
- “Successfully delivered” status but no package: Double-check your P.O box, ask friends or neighbors. If you still can’t find the package, contact the courier who delivered it to determine its location and recipient.
- Unable to change recipient address: Contact the local carrier once your package reaches the destination country to change the address.
Delivery Times
China Post package delivery times are often unpredictable and can vary significantly. This variability is influenced by several factors:
- The process time of post offices: Each post office has its unique workflow, and delays may occur due to heavy workloads or other factors.
- Customs clearance: This process can be unpredictable, depending on the type of goods and the specific regulations of the destination country.
- The dimensions of the package: Larger and heavier packages may require more handling time, potentially resulting in longer delivery times.
- The country of destination: Different countries possess distinct postal systems and infrastructure, which can influence delivery times.
- The degree of urgency of the shipment: Express services like EMS are prioritized and generally deliver faster than regular mail.
Tracking Numbers
When sending a package via China Post, the sender must provide a tracking number. This number, used on websites like Ordertracker, allows you to monitor the delivery status and the location of your mail or package. Ordertracker, a powerful parcel tracking system, accepts any international tracking number, offering a global tracking solution.
- EMS Epacket: Tracking numbers begin with “EA” followed by numbers.
- China Post Registered Airmail: Tracking numbers begin with “R” followed by digits.
- China Post Registered Surface Mail: Tracking numbers begin with “CP” followed by digits.
- China Post ePacket: Tracking numbers begin with “L” followed by digits.
- Ending with CN: Indicates a shipment from China.
- Ending with HK: Indicates a shipment from Hong Kong.
Understanding “In Transit” Status
“In transit” indicates the package has been dispatched from the country of origin. It can mean:
- The package has been handed over to the carrier.
- The package has been shipped or has left its country of origin.
- The package has reached the country of destination and is under customs control.
- The package has reached its country of destination and is in domestic transit.
- The package is in another transit zone, in another country, waiting to be sent to its final destination.
Compensation for Lost or Damaged Parcels
Registered parcels allow you to request compensation from China Post. They will evaluate the value of the goods and provide compensation, typically two or three times the shipping charge. However, the registration fee cannot be returned.
Normal mail, on the other hand, cannot be compensated for any loss.
The Importance of Understanding China Post
China Post plays a crucial role in facilitating trade and communication as a vital component of the global postal network. Understanding its services, tracking processes, and delivery times is essential for individuals and businesses seeking to leverage its capabilities.
By understanding China Post’s services and navigating its online system, you can optimize your shipping experience, minimizing potential delays and ensuring your packages reach their destination safely and efficiently. Whether you are an individual sending a small gift overseas or a business managing international shipments, familiarizing yourself with China Post’s offerings empowers you to navigate its vast network with confidence.
Exploring Specific Services and Their Advantages
China Post Registered Air Mail: This service offers a cost-effective and secure method for sending small packages weighing up to 2 kg internationally. The ability to track packages online provides peace of mind for both the sender and recipient.
China Post Ordinary Small Packet Plus: For low-value items where tracking is not a priority, this economical option allows sending small, lightweight items (up to 2 kg) without tracking information.
China Post EMS (Express Mail Service): This express service caters to both domestic and international deliveries, offering faster speeds for documents and parcels. It includes door-to-door delivery, tracking services, and some insurance coverage, making it ideal for time-sensitive shipments.
ePacket: Specifically designed for E-commerce, this service provides a faster and more affordable shipping option for lightweight parcels (up to 2 kg) being sent from China to various countries. End-to-end tracking services enhance customer satisfaction.
SAL (Surface Air Lifted): This shipping method strikes a balance between cost and delivery time by combining surface and air transport. It is available for select destinations.
China Post Air Parcel: Ideal for sending heavier parcels (up to 20 or 30 kg, depending on the destination country), this service provides tracking information. Delivery times are generally longer than EMS but shorter than surface mail.
China Post Surface Mail: This slow and low-cost shipping method caters to heavy packages. Transit times can be several weeks or months, making it suitable for less urgent shipments.
The Global Reach of China Post
China Post extends its reach beyond mainland China, offering services to Hong Kong, Macau, and Taiwan. It boasts an extensive international presence, connecting with most countries and regions worldwide.
Key Points for International Shipments
Understanding China Post tracking numbers: These numbers typically consist of 13 alphanumeric characters. The first two letters signify the service or mail category.
- “R”: Represents Registered Mail.
- “C”: Represents international package services like ePacket, Small Parcel, etc.
- “E”: Stands for EMS (Express Mail Service).
The last two letters signify the country of origin.
- “CN”: Represents China.
Understanding ePacket
ePacket, a shipping method specifically designed for E-commerce, allows for expedited shipping services for online sellers. Launched in 2011, it resulted from an agreement between the United States Postal Service and Hong Kong Post.
ePacket has proven to be a game-changer, providing a real advantage to sellers and E-commerce players in the market. It has reassured customers by offering multiple shipping options while ensuring follow-up. ePacket agreements have been extended to other territories, making it a global phenomenon.
ePacket guarantees a safe, efficient, and fast way to ship internationally, making it ideal for sellers seeking to offer international shipping options for their products. It specifically concerns parcels and so-called light consignments.
ePacket guidelines:
- Weight: Must not exceed 2 kg.
- Dimensions: Must not exceed 60 cm by 91 cm (24 inches by 36 inches).
- Value: Must not exceed $400 (338.60 euros).
ePacket offers free returns on undeliverable products and allows customers to track the delivery route throughout the shipment. It is a popular choice for sellers on eBay and professionals seeking low-cost shipping options.
Final Thoughts
China Post, a crucial player in global logistics, offers a robust network of services, ensuring a reliable and cost-effective way to ship goods across the world. Its commitment to efficiency, transparency, and customer satisfaction makes it a preferred choice for individuals and businesses seeking to engage in international trade.
By understanding the nuances of its services, tracking processes, and delivery timelines, you can optimize your shipping experience, minimizing potential delays and ensuring your packages reach their destination securely and efficiently. Whether you are a small business owner or an individual sending a gift, China Post’s services provide a reliable and accessible solution for connecting with the global market.
Additional Insights and Tips
China Post’s role in the country: China Post acts as the official postal service of the People’s Republic of China, operating under the State Post Bureau and managing the nation’s postal system.
Contacting China Post:
- Official website: www.chinapost.com.cn
- Official phone number: +862011185 or +8611183 (from a landline)
- Email address: feedback@chinapost.com.cn
Understanding the format of a China Post tracking number: It typically comprises 13 alphanumeric characters. The first two letters signify the service or mail category. The last two letters represent the country of origin.
Interpreting tracking statuses:
- “Collection”: The post office has received the parcel.
- “Dispatching”: The parcel has left the previous office for the export port in another city.
- “Opening”: The parcel has arrived at the processing center and is being processed. This also signifies the large package containing your parcel has been opened by China customs for inspection and subsequent shipment.
- “Departure from outward office of exchange”: The parcel is ready for shipment to the destination country.
- “Arrival at inward office exchange”: The parcel has reached the destination country.
China Post shipping services:
- China Post Registered Air Mail: A secure and cost-effective option for sending small packages internationally.
- China Post Ordinary Small Packet Plus: A budget-friendly choice for low-value items without tracking.
- China Post EMS (Express Mail Service): An express service for documents and parcels offering faster speeds.
- ePacket: A fast and affordable shipping option for lightweight parcels sent from China to various countries.
- SAL (Surface Air Lifted): A balance between cost and delivery time, combining surface and air transport.
- China Post Air Parcel: Ideal for heavier parcels, with tracking information.
- China Post Surface Mail: A slow and low-cost option for heavy packages.
Understanding weight and size restrictions: Each service has specific weight and size restrictions. Refer to China Post’s official website for detailed information.
Estimated delivery times: Delivery times vary based on the service, destination country, and other factors. Check China Post’s website for estimated delivery times.
Benefits of using each service:
- China Post Registered Air Mail: Trackable, secure, and cost-effective.
- China Post Ordinary Small Packet Plus: Affordable for low-value items.
- China Post EMS: Fast, reliable, and offers insurance coverage.
- ePacket: Fast, affordable, and offers tracking.
- SAL: A balance between cost and delivery time.
- China Post Air Parcel: Good for heavier parcels and offers tracking.
- China Post Surface Mail: Cost-effective for heavy packages, although slow.
Drawbacks of each service:
- China Post Registered Air Mail: Slower than EMS.
- China Post Ordinary Small Packet Plus: No tracking information available.
- China Post EMS: More expensive than other options.
- ePacket: Not available for all destinations.
- SAL: Slower than air mail.
- China Post Air Parcel: Delivery times are longer than EMS.
- China Post Surface Mail: Very slow delivery times.
China Post offers a vast array of services, each catering to specific needs and budget constraints. Understanding the intricacies of each service, its benefits and drawbacks, and the estimated delivery times empowers you to make informed decisions about your shipping choices.
By embracing the information provided in this guide, you can navigate the complexities of China Post’s network, effectively track your shipments, and ensure a smooth and successful shipping experience. Whether you are sending a personal gift or managing international trade, your understanding of China Post’s offerings will empower you to connect with the global marketplace.
Remember, this guide serves as a valuable resource for understanding China Post and its services. For the most up-to-date information and specific details, always consult China Post’s official website.
FAQs
Does China Post offer insurance for packages?
Yes, China Post offers insurance for packages to protect against loss or damage during transit.
What are the accepted payment methods for shipping with China Post?
China Post accepts various payment methods including online payment, cash on delivery, and bank transfers.
Can I send mail internationally with China Post?
Yes, China Post offers international mail services to many countries around the world.
How can I contact China Post customer service?
You can contact China Post customer service through their website, by phone, or by visiting a local post office.
Are there restrictions on items that can be sent through China Post?
Sure some items like goods, firearms and specific controlled substances are subject, to limitations. It’s advisable to consult China Post for a rundown of restricted items.
What is the difference between China Post Air Mail and China Post EMS?
China Post Air Mail is a choice for international shipping whereas China Post EMS (Express Mail Service) offers quicker delivery, at a higher cost
Can I change the delivery address of a package sent through China Post?
You could potentially modify the shipping address of a parcel. Its advisable to reach out to the customer service, at China Post promptly to make any necessary adjustments.
Is it possible to schedule a specific delivery time with China Post?
Typically China Post does not provide the choice to schedule delivery times. The delivery timings adhere, to the delivery schedule of the destination country.
What should I do if my package is lost or damaged during shipping with China Post?
If your parcel goes missing or gets damaged in transit it’s best to reach out to the customer service team, at China Post to report the issue and find a solution.
Does China Post offer package forwarding services?
Certainly China Post provides a service where they help customers forward their mail or packages to another address.
Can I send oversized or heavy items through China Post?
Make sure to inquire with China Post regarding the weight and size limitations, for packages especially when dealing with heavy items.
How can I calculate shipping costs with China Post?
You have the option to figure out the expenses, for shipping using China Post by taking into account the weight, dimensions, location and preferred shipping method. China Post offers resources to assist in approximating shipping expenses.
2 Comments
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