While the FedEx tracking system is meant to give you real time updates on your packages there might be times when you need assistance or have specific questions. In these situations knowing how to utilize customer support resources can greatly enhance your FedEx experience. Having contact information for customer service on hand is key. This ensures you can reduce stress and save time by addressing any tracking issues, delivery concerns or general queries by reaching out to FedExs customer support team. They are well prepared to provide solutions and address any inquiries promptly.
FedEx offers ways to get in touch with their customer service representatives to make your experience as smooth as possible. Recognizing the importance of flexibility in customer service they provide communication channels such as phone, email and live chat options. This diverse approach ensures that regardless of how you prefer to communicate you have access, to the assistance you need.
In this guide we will delve into techniques and offer detailed guidance on how to use them effectively. By grasping the specifics of each communication method you can opt for the effective approach to address your concerns. Furthermore we will present a tracking solution called Trackingpkgs, which can improve your tracking process and offer useful information about your FedEx deliveries. This substitute method acts as an addition, to FedExs tracking system potentially giving you more visibility into your parcels.
Contacting FedEx Customer Service via Phone
If you need help away or have any detailed questions about tracking getting in touch with FedExs customer service over the phone is a great choice. Talking to a representative can help you sort out your issues quickly and get tailored assistance.
To contact FedEx customer service, by phone locate the details provided below;
North America
Customer Service | Contact Information |
U.S. Customer Service | 1-800-463-3339 |
U.S. International Customer Service | 1.800-247-4747 |
U.S. FedEx Express Freight Services (shipments over 150 lbs.) | 1-800-332-0807 |
Europe
Country | Contact Information |
---|---|
Austria | 0800 123 800 |
Belgium | 02 752 75 75 |
Bulgaria | 35970070010 |
Cyprus | 0035722606100 |
Czech Republic | 800 1 33339 |
Denmark | 70 233 332 |
Estonia | 8002345 |
Finland | 010800515 |
France | 0825 886 887 (0.15 EUR TTC/mc) |
Germany | 01806 111 800 (20 cents per minute from a German landline. Mobile rate max. 60 cents per call.) |
Greece | 00302108905900 |
Hungary | 36 80 980 980 |
Ireland | 1800 535 800 |
Israel | 0097277226850 |
Italy | +39 02-92.17.26.60 |
Latvia | 800005300 |
Lithuania | 8800 20200 |
Luxemborg | 8002 35 55 |
Netherlands | 0800 0222 333 |
Norway | 63 94 03 00 |
Poland | 801 002 800 or 22 211 80 00 (for mobile phones) |
Portugal | 00351707100869 |
Romania | 40213034567 |
Slovakia | 00421248275868 |
Slovenia | 0038615878333 |
Spain | 902 100 871 |
Sweden | 0200 252 252 |
Switzerland | 0848 1 33339 (0.08 CHF./min from a Swiss landline; mobile charges depend on provider) |
Turkey | 444939 |
United Kingdom | 03456 07 08 09 |
You can locate the contact telephone number for European countries, on the FedEx website.
Middle East/India
Country | Contact Information |
Bahrain | 80004314 |
India | 1 800-22-6161 |
Israel | 1-700-700-339 |
Kuwait | 22069135(Its not a toll free number) |
Oman | 80070112 |
Saudi Arabia | 800 8501520 |
UAE | 8000150001 |
You can locate the phone contact details for other countries, in the Middle East on the main page of FedExs website.
Africa
Country | Contact Information |
South Africa | 08000 33339 |
You can locate the contact telephone numbers of other African nations, on the FedEx website.
Asia
Country | Contact Information | International Contact Information |
Australia | 13-26-10 | +61-2-8117-5885 |
New Zealand | 0800.733.339 | +64-9-256-5382 |
Indonesia | 1500342 | N/A |
Papua New Guinea | 675-325-2411 | N/A |
Fiji | 679-672-3412 | N/A |
New Caledonia | 36-67-17 | 687-36-67-17 |
Vanuatu | 23991 | 678-23991, 678-5541210 |
French Polynesia | 40-45-365 | 689-40-45-3645 |
American Samoa | 699-48 | 684-699-4800 |
Cook Islands | 233-62 | 682-23362 |
Hong Kong | +852-2730-3333 | N/A |
Macau | N/A | +853-2870-3333 |
China | For mobile users: 400-886-1888 For telephone users: 800-988-1888 | N/A |
Malaysia | +603-7721-1388 | 1800-88-6363 |
Singapore | 1800-743-2626 (Toll-free) | +65-6743-2626 |
Thailand | 1782 | +662-491-2000 |
Cambodia | +855 23 923 339 | N/A |
Vietnam | 028-3948-0370, 1-800-58-58-35 (Toll-free) | N/A |
Myanmar | Service to Myanmar/Burma has been suspended until further notice. | N/A |
Japan | Toll-free: 0120-003200 Calls from within Japan: 043-298-1919 | +81-43-298-1919 |
Korea | 1588-0588 | +82-2-1588-0588 |
Philippines | PLDT, Sun, Smart Subscribers: 1-800-10-46-33339For Globe Subscribers: 1-800-8-46-33339Other Network Subscribers: +63-45-4993900 | N/A |
Taiwan | 0800-075-075 | +886-2-2181-1973 |
You can locate the contact phone numbers for Asian countries, on the FedEx website.
Latin America
Country | Contact Information |
Argentina | 011-5411-4630-0300 |
Brazil/Sao Paulo | 0800 703 3339 |
Chile | 011-562-361-6111 |
Dominican Republic | 1-809-565-3636 |
Jamaica | 1-876-960-9192 |
Mexico | 011-525-55-228-9904 |
Panama | 1-507-271-3838 |
Puerto Rico | 1-787-793-9300 |
Trinidad | 1-868-645-2579 |
Uruguay | 011-598-2-628-0100 |
Venezuela | 011-58-212-205-3333 |
You can locate the phone numbers for contacting countries, in Latin America on the FedEx website.
Contacting FedEx Customer Service via Email Support
If you prefer communicating through writing or have any urgent questions about tracking reaching out to FedEx customer service via email allows you to provide detailed explanations of your concerns and get a written reply.
To get in touch with FedExs tracking customer service via email here’s what you need to do;
- Open an email and keep the subject line empty.
- Include your FedEx tracking number. You can input tracking numbers up to 30 separated by commas or one, per line.
- Send the email to the FedEx customer service email address at track@fedex.com.
Contacting FedEx Customer Service via Live Chat
For help without having to make a phone call FedEx provides a convenient live chat feature. Having a real time conversation with one of their customer service agents can assist you in dealing with your tracking questions and receiving prompt solutions.
To access FedExs chat support follow these steps;
- Go to the FedEx website and find the customer support section.
- Locate the chat support option and click on it to start a chat session.
- Enter your tracking information. Briefly describe your tracking question or problem.
- Engage in a chat discussion, with the customer service representative, who will help you resolve your issues.
FAQs
How can I contact FedEx customer service?
You can contact FedEx customer service by phone, email, or through their website.
What are the customer service hours for FedEx?
Customer support hours might differ depending on the location. It’s best to visit the FedEx website or reach out to them directly for the information.
How can I provide feedback about my experience with FedEx customer service?
Feel free to share your thoughts on your interactions with FedEx customer service by filling out a customer satisfaction survey or reaching out, to FedEx directly.